Support

Working together to help you do more

We know that your client’s happiness is what matters most to you, and that is why we partner with our clients to help solve the complex challenges and deliver products and services designed to optimize efficiency and control.

Our team of global client service and product specialists consist of:

Business Support

Our business support team is made up of a group of financial industry experts that assist our clients with operational inquiries relating to our products. Our team will work with you on a day-to-day basis to ensure that you are getting the business results you desire, and act as your single point of contact for issues and questions related to our solutions.

Technical Support

Our technical support team is available to address complex operational inquiries that require in-depth technical analysis.

Production Support

Our production support team is a specialized group of developers who focus on providing defect corrections and address operational inquiries that cannot be resolved by the technical support team.

Support services include

Resolutions for operational inquiries including reasonable assistance in identifying and resolving problems associated with the use of our solutions.
Managed resolution targets categorized by issue severity.
Typical delivery of resolution is at or ahead of target 95% of the time.

Benefits

Reduce cost

by addressing issues in a timely fashion, minimizing business impact.

Increase efficiency

by accessing the knowledge base of our dedicated resources to servicing clients.

Support Services expertise

Our client services team has more than 100 years of combined experience

Client case studies