Subcontractors critical to service delivery

ATG Business Solutions Private Limited

Location: India (Bangalore, Mumbai)

Services Provided:
Confluence has entered into a partnership with ATG Business Solutions to create two dedicated Centre of Excellences in India. The services support the Client Experience department and focus on client support, professional services / implementation and managed services. The teams are fully integrated within the on-shore teams.

Applicable Services:

Services Provided:
Standard billing support and dealdesk alignment and consolidation support. The support is fully integrated within the on-shore teams

Applicable Services:
Finance Billing Support and Dealdesk Support

Bell Canada

Location: Canada

Services Provided:
Bell Canada provides data center colocation services for multiple products, including StatPro Seven clients hosted in the North American region. Bell Canada has no access to the service data.

Applicable Services:

Equinix

Services Provided:
Equinix provides data center colocation services for multiple products.  StatPro Seven client data is stored in their chosen hosting region (either Canada or the United Kingdom). Equinix has no access to the service data.

Location: United Kingdom
Applicable Services: StatPro Seven (EMEA)

Location: Canada
Applicable Services:

Microsoft Azure

Services Provided:
Microsoft Azure provides infrastructure as a service and platform as a service elements for Unity NXT Regulatory Reporting and Revolution. Unity NXT Regulatory Reporting Clients have a choice of where their data is stored (either Europe or the United States). Microsoft has no access to the service data.

Location: Canada
Applicable Services:

Location: Europe or United States
Applicable Services:
Unity NXT® Regulatory Reporting

Amazon Web Services, Inc.

Services Provided:
Amazon Web Services, Inc. provides infrastructure as a service and platform as a service elements for Revolution.  Revolution Performance clients have a choice of where their data is stored (either Germany or the United States). Amazon Web Services, Inc. has no access to the service data.

Location: Ireland
Applicable Services:
Risk API

Location: Canada
Applicable Services:
Revolution Analytics

Location: Germany or United States
Applicable Services:
Revolution Performance

Gemalto Group

Services Provided:
Gemalto Group provides token based two factor authentication services for StatPro Seven clients that subscribe to two factor authentication. Data is stored in the chosen hosting region. Gemalto has no access to the service data.

Location: Canada
Applicable Services:
StatPro Seven (North America)

Location: United Kingdom
Applicable Services:
StatPro Seven (EMEA)

Element Critical

Services Provided:
Element Critical provides data center colocation services for Unity Performance and Financial Reporting clients. Element Critical has no access to the service data.

Location: United States
Applicable Products: Unity Performance and Financial Reporting

SunGard

Services Provided:
SunGard provides data center colocation services for Unity Performance and Financial Reporting clients and StatPro Seven clients hosted in the EMEA region. SunGard has no access to the service data.

Location: United Kingdom
Applicable Services:
StatPro Seven (EMEA)

Location: United States
Applicable Services:
Unity Performance and Financial Reporting

Auth0

Services Provided:
Auth0 provides authentication services for the Unity NXT Regulatory Reporting products. Auth0 has no access to the service data.

Location: United States
Applicable Services:
Unity NXT Regulatory Reporting

MongoDB

Services Provided:
MongoDB provides database services for Unity NXT Regulatory Reporting products. Data is stored in US or European region to match the Azure application location. MongoDB has no access to service data.

Location: Europe or United States
Applicable Services:
Unity NXT Regulatory Reporting

Other subcontractors

The Pythian Group, Inc.

Services Provided:
Database support. The Pythian Group has limited access to servers used to provide the service, but does not have access to any encrypted data.

Location: StatPro Seven

Applicable Services:

Cloudflare, Inc.

Services Provided:
Cloudflare provides content distribution and security services for the Revolution platform. Cloudflare has no access to the service data.

Location: Global

Applicable Services:

Zendesk

Services Provided:
Zendesk and StatPro have forged a partnership to provide top tier support and helpdesk facilities which are embedded in, and integral to the Revolution experience. The content of raised support tickets and knowledge base articles will be stored in the Zendesk cloud, with all communication between the systems being carried out exclusively over a secure communication channel.

Location: Global

Applicable Products:
Revolution